Netflix – the famous streaming service – is down in most of Britain and Europe. The users are left with a message stating, ‘something went wrong’. The issue is popping up on the website version of the streaming giant though.
DownDetector – website that monitors outages – says that users were unable to access Netflix around 7 PM UK time. Netflix’s Help page message says, ‘Due to the COVID-19 crisis thousands of our customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual. We’re sorry for the inconvenience and thanks for your patience’.
The timing of this incident is crucial because millions are relying on it during the COVID-19 lockdown. This comes after Virgin Media recently suffered from a nationwide outage. Netflix users are seeing a variety of messages including ‘something went wrong’. However, some are saying that they are getting error ‘NSES-504’. This is the error that Netflix website used to indicate issues with the connection.
The official customer service of Netflix responds by saying that users should refresh their browsers. Whether it works or not, remains to be seen. You can generally fix such issues by clearing your cookies. Netflix also runs a server status page that has been aptly named ‘Is Netflix down?’. However, the page says that the company’s customer service is overworked and you should expect delays. This is the direct result of the COVID-19 pandemic.
The company’s technical staff is working from home and it has stopped rolling out experimental new features. Netflix has witnessed a huge spike in its subscribers – a growth that is attributed to the lockdown. The current outage is affecting the UK, Belgium, France, the Netherlands, and other European countries.